FAQ

Yes — shipping is free pan India and internationally. No minimum order, no hidden fees.

Orders are dispatched within 24–48 hours of being placed.

• India: 3–7 days depending on your pin code.
• International: 7–10 days after dispatch.

You will receive a tracking link via email once your order is on its way. We are not liable for delays caused by weather or other unforeseen circumstances.

Add your pieces to cart, proceed to checkout, and complete payment. An order confirmation will be sent to your email right away.

Once an order is placed, we are unable to accept cancellations. Our production and dispatch process begins immediately to ensure your piece reaches you on time.

Yes — address changes are possible before your order is dispatched. Once it has been invoiced or shipped, we are unable to make alterations. Please write to us at help.nayap@gmail.com as soon as possible if you need to update your address.

Our fabrics are sourced from handloom clusters across India. The specific origin of each piece is mentioned on its product description page.

Not at the moment. Each piece is handcrafted in limited quantities, so we accept prepaid orders only. Our team is working on making COD available — watch this space.

Your payment is completely secure. This occasionally happens due to a technical delay at the payment gateway — the amount is usually credited back within 24 hours. If it does go through, we will either process your order or refund the full amount to your original payment method. You can also write to us at help.nayap@gmail.com with your registered email and the amount charged, and we will sort it out promptly.

We accept all major payment methods via RazorPay:

• Credit cards — Mastercard, Visa, American Express
• Debit cards — all major banks
• Net banking — all major banks
• Digital wallets

If you've been charged but haven't received a confirmation, don’t worry — we're here to help. Please email us at help.nayap@gmail.com with your registered email address, order number, and the amount charged. We’ll check with our payment gateway and get back to you with an update shortly.

We do not accept returns. At Naya Pannah, we believe clothing carries the energy and intention of its wearer — out of deep respect for every customer who receives a piece, we keep each one with its rightful owner.

If you have received a wrong or defective item, please write to us at help.nayap@gmail.com within 48 hours of delivery with your order number and a photo of the issue. We will prioritise it and resolve it fully — replacement or refund, no questions asked.

Sale and discounted items are final sale and cannot be returned or exchanged.

Yes. We offer a one-time size exchange — same style, different size — within 7 days of delivery. The piece must be unworn, unwashed, and returned in its original packaging with all tags intact.

We will arrange a pickup from your end at no cost to you. To initiate, use the Return/Exchange My Order page or write to help.nayap@gmail.com with your order number and the size you need.

If your size is unavailable, a store credit will be issued for the full value of your order.

• Issued within 3–5 business days after inspection.
• Valid for 6 months from the date of issue.
• Redeemable on all products. Non-transferable. No cash refunds.

Sale and discounted items are final sale and cannot be exchanged.